Refund & Guarantee

Warranty



All HoLife products have a full 18 warranty. If your product does not meet your needs during this period, pls email us: SUPPORT@iholife.com We will process your request within 48 hours.

The following products are not covered by the standard warranties:
- Consumables including, but not limited to, ink, disposable batteries, etc.
- parts that are subject to natural wear and tear, including but not limited to screens, covers, etc.
- Damage or deterioration due to improper actions, including, but not limited to, torn cables, broken fuses, non-usability due to installation of proprietary firmware, etc.
- Some types of products, such as tablets and phones, are fixed instead of being replaced.

This page has been updated on the 13.04.2017 to ensure that all warranty data is valid from the first shipment of each item in each order.

 

Refund & Exchange


How to deal with deliveries that are already defective on arrival (DAO - dead on arrival)?

HoLife guarantees a secure delivery of your orders. Of course we will replace all damaged items in this case. All return fees are covered.
Please contact us within 5 days after delivery and return the products using the cheapest method.


What is the HoLife Refund Guarantee?
You are not happy with a product? Send it back to us.


You can return undamaged items to us within 45 calendar days after delivery. If the return is not due to a mistake by us, you only have to pay the shipping costs. Please make sure that the product is returned in its original condition, with the complete packaging and all accessories.

Important: Products may not be altered or rebuilt.